UPS reportedly destroying packages due to customs confusion — thousands of parcels per day are seemingly affected by delays due to documentation issues

The removal of the de minimis exemption and the differing tariff rules on various nations have led to confusion in customs documentation and clearances. Because of this, some e-commerce stores have imposed exorbitant delivery fees to deter American customers. However, those who have continued to ship to the U.S. are now facing a new challenge: thousands of packages have been getting stuck in UPS hubs across the United States, as reported by NBC News.

The primary reason for these delays is the missing information, according to the company. “Because of changes to U.S. import regulations, we are seeing many packages that are unable to clear customs due to missing or incomplete information about the shipment required for customs clearance,” the company told NBC. Unfortunately, UPS cannot hold packages in limbo indefinitely. It said that it attempts to contact the shippers three times to complete the data that U.S. customs requires. If the company is unable to reach the shipper, it’s left with two choices.