SIGNAL IDUNA to boost efficiency and optimise job functions with Gemini Enterprise

SIGNAL IDUNA, parent company to reinsurer SI Re, has launched Gemini Enterprise from Google Cloud for its over 10,000 employees and sales partners, aiming to boost efficiency and optimise specific job functions through decentralised artificial intelligence agents.

With the introduction of Gemini Enterprise, SIGNAL IDUNA moves beyond the capabilities of standard virtual AI assistants.

The platform can be integrated with internal systems like CRM, HR, or marketing tools, giving employees access to the data they need to build tailored AI solutions for their daily challenges.

After a successful review, these individual solutions can then be scaled up for the entire company, improving digital skills and fostering innovation from within the organisation.

Johannes Rath, Member of the Board at SIGNAL IDUNA for Customer, Service, and Transformation, commented: “We are in the midst of a major corporate transformation. In the coming decade, around 30% of our employees will be leaving the company, predominantly due to retirement.

“Simultaneously, we are on a steady trajectory that will naturally increase our workload. We have been tackling this trend for a while with a comprehensive digitalization strategy centered on artificial intelligence. The pilot phase has already shown that, by launching Gemini Enterprise, we will markedly increase our operational efficiency.”

“Since 2023, SIGNAL IDUNA has been using artificial intelligence as a key technology for its large-scale agile transformation,” said Chris Lindsay, Vice President, Customer Engineering EMEA, Google Cloud. “We have already seen the significant impact delivered through the introduction of Co SI Health Assistant, that enables customer service agents, especially those with less experience, to access the right information at the right time, leading to shorter wait times, fewer call transfers, and, ultimately, more satisfied customers.”

He added: “The results speak for themselves: information searches are now 30% faster, and inquiries that previously required escalation dropped from 27% to just 3%. Now, the roll-out of Gemini Enterprise elevates our strategic partnership to the next level. As Google Cloud, we are proud to support SIGNAL IDUNA’s innovative initiatives in responding to market trends and evolving customer needs with speed and flexibility.”