Notch.cx raises $15 million

Notch.cx, an autonomous AI customer support platform, announced a $7 million Seed round, bringing total funding raised to $15 million. The round was led by Lightspeed Venture Partners with participation from Jibe Ventures, LionTree, Phoenix, and Munich Re Ventures.

The Tel Aviv-based startup offers an autonomous AI customer support agent that can resolve complex customer inquiries. Since launching in February of 2024, Notch has resolved more than 10 million customer service tickets for over 30 enterprise and fast-growing clients across the e-commerce, gaming, and SaaS industries—automating up to 87% of inquiries and cutting support costs by net 50% per customer.

The startup is introducing the TRUE Model (Ticket Resolved, Unmanned, End-to-end) – a new standard Notch created to align pricing with outcomes, ensuring customers only pay for full case resolution. Unlike traditional chatbots and other AI support automation tools that charge based on Conversations and Deflections, Notch charges once its AI agent fully resolves a case from start to finish.

“Notch is the bridge to AI for many organizations. Customer support is a fantastic starting point for AI, and Notch is winning big contracts against gen-1 players such as Fin, Zendesk and Salesforce due to their unique technology and system design. Once embedded in an organization, we see them getting pulled into increasingly more complex operational and business flows that cut across many departments and silos. Ultimately, their vision is to encapsulate the organization’s best practices, tribal-knowledge and unique voice and become the control plane for enterprises in the AI era.” – Tal Morgenstern, Partner at Lightspeed Venture Partners.

“We founded Notch because support teams were stuck choosing between delivering a great customer experience and adopting AI tools that enhance performance but don’t truly change the model. Our vision is to flip that paradigm by giving enterprises a dependable, explainable AI agent that can autonomously resolve the bulk of customer issues with speed and precision, eliminating the need to maintain large human teams as backup or for QA. The age of autonomous enterprises is just beginning, and customer support is the perfect place to start. With Lightspeed’s backing, we’ll accelerate our mission to make fully autonomous customer operations a reality for more companies.” – Rafael Broshi, CEO and co-founder of Notch.

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