Travelers leans into AI with $1.5 billion annual tech spend
Travelers <i class="fa fa-info-circle company-popover" data-content=" Travelers Founded: 1853 Headquarters: New York, New York, United States See full company profile “> hosted its Q3 2025 earnings call on October 16, reporting core income of $1.9 billion ($8.14 per share) and a 22.6% core return on equity, bringing its 12-month ROE to 18.7%. Strong underwriting and…
Travelers <i class="fa fa-info-circle company-popover" data-content="
Travelers
| Founded: | 1853 |
|---|---|
| Headquarters: | New York, New York, United States |
| See full company profile |
“>
hosted its Q3 2025 earnings call on October 16, reporting core income of $1.9 billion ($8.14 per share) and a 22.6% core return on equity, bringing its 12-month ROE to 18.7%. Strong underwriting and higher investment income continued to fuel results, with Business Insurance premiums up 3% to $5.7 billion.
Chairman and CEO Alan Schnitzer said Travelers remains “very bullish on AI,” noting that the company spends more than $1.5 billion annually on technology, with a significant portion dedicated to artificial intelligence. Leveraging its scale and 65 billion clean data points accumulated over decades, Travelers is using AI to enhance underwriting precision, streamline claims through AI-powered assistants, and fuel proprietary tools like TravAI, its internal generative AI platform.
Since 2016, Travelers has invested $13 billion in technology, returned $20 billion to shareholders, and grown its investment portfolio nearly 50%. The company has also cut its expense ratio by 300 basis points, demonstrating that efficiency and innovation can move in tandem. Schnitzer said Travelers’ size gives it an edge “in an environment where technology and AI will continue to segment the marketplace.”
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